Full job description
We are looking for an experienced and detail-oriented Senior Editor and Client Success Specialist to join our team and play a key role in enhancing client satisfaction and professional branding. This role requires exceptional editing skills, a strategic mindset, and the ability to guide executives in achieving their career goals. The ideal candidate will bring expertise in crafting high-quality content, managing client relationships, and mentoring a team of professionals.
Key Responsibilities:
- Speak directly with clients over the phone to understand their goals, provide strategic guidance, and address questions or concerns.
- Proactively address and resolve issues with dissatisfied clients, restoring satisfaction and strengthening long-term relationships.
- Enhance the brand representation and visibility of executive clients, including Directors, CEOs, Founders, and senior leaders from diverse industries.
- Craft, edit, and refine tailored content such as resumes, career documents, and personal branding materials to align with client goals and industry standards.
- Conduct in-depth research on client backgrounds, career objectives, and market-specific expectations to deliver impactful narratives.
Qualifications:
- Fluent English speaker with exceptional written and verbal communication skills.
- Proven experience in writing and editing, with a strong portfolio showcasing work with high-profile clients.
- Expertise in personal branding, career transitions, and content strategy development.
- Strong communication and relationship-building skills to effectively interact with clients, including handling challenging situations with professionalism and empathy.
- Ability to manage multiple projects and deadlines while maintaining high-quality standards.
- Familiarity with diverse industries such as finance, retail, healthcare, technology, and consumer goods.
- Preferred: Experience in B2B environments, managing executive-level clients and projects.
Preferred Skills:
- Proficiency in Microsoft Word is required.
- Familiarity with Google Workspace (Docs, Sheets, etc.) and Adobe Acrobat is preferred.
Education:
At least one of the following:
- Bachelor’s Degree in English or a related field.
- Professional resume writing certifications such as Certified Professional Resume Writer (CPRW) or equivalent.
Join us as a Senior Editor and Client Success Specialist and contribute to the success of executive professionals while driving excellence in personal branding and content quality. If you are passionate about crafting compelling narratives, engaging with clients directly, and delivering client success, we want to hear from you!
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 20 – 25 per week
Work Location: Remote
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